Terms and Conditions

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Welcome to Sysfix.co.uk.

By continuing to browse and use this website, or by purchasing any products or services, you agree to comply with and be bound by the following terms and conditions of use. These terms, in conjunction with our Privacy Policy, govern SysFix IT Support's relationship with you concerning this website.

1. Intellectual Property & Trademark

“SysFix Group”, "SysFix", and "SysFix IT Support" are registered trademarks. Any use of these trademarks without explicit licence, permission, or authorisation is prohibited and will be pursued to the fullest extent of the law.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited except in accordance with the copyright notice, which forms part of these terms.

All trademarks reproduced on this website that are not our property, or licensed to us, are duly acknowledged.

2. Website Use & Disclaimer

The content of this website is for your general information and use only. It is subject to change without notice.

No Warranty: Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your Responsibility: Your use of any information or materials on this website is entirely at your own risk. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

3. Domain Name Transfers

  • A transfer fee of £75.00 per domain is applicable.
  • You must provide all required information as requested by SysFix IT Support LTD (e.g., contact information, nameserver details).
  • You must update the Administrative Contact's email address at your current registrar to a valid address you control.
  • Transfer approval will be sought via email to the Administrative Contact. The transfer will only be initiated upon receipt of this approval.
  • Once initiated, the losing registrar has five (5) days to accept or deny the transfer request.

4. Service Terms & Fees

Appointments

A minimum of 24 hours notice is required for appointment cancellations. SysFix Group reserves the right to charge a fee of £135.00 + VAT for cancellations made outside this notice period or for missed appointments. An invoice will be issued automatically.

On-Site Support

On-site support visits are subject to a minimum fee, covering the engineer's time, travel, and associated costs. This fee applies regardless of whether the problem is rectified on-site.

Remote Support

Remote support is billed for the first hour and each subsequent half-hour. Engineers are committed solely to your issue for the duration of the support session.

Laptop Screen Parts

A limited 7-day guarantee applies to parts provided for laptop screens, including tubes, screens, inverters, and buttons/switches.

Parts Returns

All parts can be returned within 7 days of purchase, subject to a 25% restocking fee (minus original shipping costs). This does not affect your statutory rights. A 12-month warranty applies to faulty equipment unless otherwise stated.

Subscriptions & Cancellations

All subscription services (e.g., IT Support Contracts, Hosting, Office 365) have a minimum 12-month term and auto-renew. If a service is cancelled, no refund will be given, and the remainder of the contract period will become due immediately.

Payments & Invoicing

  • A 3% surcharge is applied to all business credit and debit card payments.
  • We no longer accept cheques as a form of payment.
  • Interest will be charged on invoices that are overdue by more than 7 days from the invoice date.

5. General Provisions

Unauthorised Use: Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

External Links: This website may include links to other websites for your convenience. These links do not signify our endorsement of said website(s). We hold no responsibility for the content of any linked website.

Linking to Our Site: You may create a link to this website from another website or document without prior written consent from SysFix Group.

Governing Law: Your use of this website and any dispute arising out of such use is subject to the laws of England and Wales.