Your Privacy is Important to Us
This policy outlines how SysFix IT Support LTD protects your personal data in compliance with UK data protection laws and the EU General Data Protection Regulation (GDPR).
Policy Overview
This Policy sets out the obligations of SysFix IT Support LTD ("the Company") regarding data protection and the rights of our customers and business contacts ("data subjects") in respect of their personal data under the General Data Protection Regulation ("the Regulation").
The Regulation defines "personal data" as any information relating to an identified or identifiable natural person (a data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
This notice informs you how we use the information you provide and how we protect your privacy. It explains your rights under the UK Data Protection Act 2018 and the EU General Data Protection Regulations 2018. We abide by UK law and our data protection regulator is the Information Commissioner's Office. Our registration number is ZA246390.
Collection and Purpose of Your Information
We offer cloud services including but not limited to: Off-Site Data Backup, Voice over IP, E-Mail Hosting, Website Hosting, IT Support Contracts and Internet Connectivity. To provide these services, we may need to collect personal data such as:
- Name and contact details
- Address information
- IP Address
- Bank details for payment processing
For directors, partners and shareholders of our client firms, we are required to verify your identity to comply with regulatory requirements.
Your information may be used to:
- Introduce you to our services
- Assist with ongoing IT administration
- Provide invoices for products and services
- Grant access to services
- Communicate relevant updates and changes
Withholding required data may result in an insufficient service being provided. We may obtain data from individual customers or from employer firms.
Sharing Your Data
We may share your personal data with our third-party suppliers to provide you with our services and products:
- We may verify your identity by searching publicly available records and credit reference agencies
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them
Your Rights Regarding Your Data
Retention Period
We will not hold your information longer than necessary (maximum 5 years after termination as a client), unless there's a lawful basis for retention. Financial data is kept for 7 years as required by law.
Data Accuracy
Should your data be inaccurate, we will rectify it without delay upon notification.
Right to Erasure
You may request deletion of your data at any time. This will be actioned unless there's a lawful basis for retention.
Data Portability
Should you wish to transfer your data to another organisation, please contact us and we will facilitate this process.
Access Rights
You can request access to your data at any time. We will provide a full copy within one month of your request.
Consent Withdrawal
You can withdraw consent to us holding and processing your information at any time by contacting our office.
We may provide you with updates and bulletins appropriate to your service. You can opt out of these communications at any time by changing your subscription preferences.
Data Security Measures
We take data security very seriously and have implemented comprehensive technical and organizational measures to protect your personal data.
We can provide further technical details about our security measures upon request.
Our Contact Details
Should you wish to contact us regarding any issues within this notice, please reach out to us and we will respond as promptly as possible.
Complaints
If you wish to make a complaint about data protection, you can contact us directly or our regulator:
The Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 (local rate)
Website: www.ico.org.uk
Consent
We are required under the Regulations to obtain your consent to our collection, processing, sharing and holding of your personal data. Please ensure you have read this notice fully and accept all that it contains.
If you have any queries or concerns, please contact us directly. Please also contact us if you are unable to read or understand this notice sufficiently.
